TaskUs reviews about "upper management"

-very very very very low salary/benefits even know the company earn more than 31% profit last year we only get email to keep up the good work plus extra work and stress without any extra pay -TLs OMs and OD doesnt care about the well being of the front workers -nonsense adjustments rules and reasonings -TLs OMs and OD will advised you to get someone else to handle a very very very important family emergency so that we front worker can go to work without absent -WFM are very very very very incompetent when it comes to making schedules making new schedules without prior notice -OMs are forcing us to take the unreasonable schedule and they are protecting the incompetency of the WFH very one sided peope -i have plenty to exposed and i have proofs if i said every cons or negative about this so called people 1st company the list will be more than a dictionary pages

No support from the upper management.

Management was absolutely horrendous. Most of the T1 personnel are constantly worried about getting fired because they just have to wing it on most calls. The OM for the Novi branch has no experience in autonomous vehicles and is inept in being a leader. For example, I asked for a shift change, due to a conflict with me using my Post 911 GI bill for college classes (something that is her responsibility for resolving) she got back to me two weeks later and told me that she’s not in charge of that area. So the manager who oversees all scheduling is not in charge of that…So in the end I missed five weeks of college classes due to her not being able to work with me. The whole training process makes little sense for the ERT portions. The PowerPoints are wrong 9/10 and a lot of the personnel just have to wing it. I also tried to get a family member hired and he quit his previous job to start at TaskUS. The night before his first training day they told him his job was in Detroit moving forward but he was told he’d be working out of Novi. So he didn’t start (due to the 150 mile daily commute instead of 30 miles if he would have been in Novi) but was unemployed due to the lack of communication on TaskUS’s behalf that his position would be out of Detroit…a few days later all of that training was moved back to Novi. I brought this up to upper management past OM level and they said, “oh we called him back to give him a job”. I called my family member, he verified that no TaskUS representative ever called him back to get him his job back due to their negligence. A couple weeks later my first day on “tool” for a monthly bonus and I get a message from a manager asking why I’m not on “tool”. I said break with the six other people from my training class and two trainers. About an hour later, I go and take a restroom break and that manager approaches me and ask why I’m not on tool, I say I just used the restroom. So I started to realize this manager was targeting me and that didn’t sit well with me so I spoke with him and told him it was unprofessional with how he went about that and how he didn’t say anything to anyone else just me. This place needs a serious overhaul in management, this is the 3rd AV place I’ve worked at and it’s the worst.

Poor annual appraisal. HR only works for upper Management

Low Payout, Upper Management is not ready to listen no proper conversation, Egostic management

-Campaign Sunset and other opportunities did not pay nearly as much -Health Insurance was a bit pricey -Inadequate amount of PTO

I feel like the salary could be better but overall not much cons as it depends on your upper management.

Upper management is under qualified, worked there for 6 years and no one seemed to know what they where doing, legitimately the worse place to work, they bounce you around and treat you like you dont matter. Worthless place to work do not recommend