Usertesting needs a new captain and crew! - Salesperson UserTesting Employee Review

1.0
Dec 25, 2022
Recommend
CEO approval
Business Outlook

Pros

None I can think of anymore.

Cons

UT used to be a good company. Since public offering, the majority of employees who helped achieve that milestone have zero faith in the C-Suite. They represent a group of friends that protect each other - not the greater good of the organization. The product is antiquated. They will need Userzoom to revive them as a whole. The sales teams are arrogant and lack any type of genuine and strong leadership. There is zero diversity on the team as well, and no encouragement from “Leadership” to strategize past stale ideas.

Explore other reviews about UserTesting

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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