UserTesting reviews about "benefit"

53% positive business outlook

Reviews by job title

87 reviews
1.0
Aug 20, 2025

Stay away! It’s chaotic!!

Recommend
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Business Outlook

Pros

- benefits are good - remote work

Cons

- it’s chaotic and you’ll be overworked - you’ll be expected to do double but when you ask for career progression it’s non existent so good luck getting promoted - the culture is dead, I used to love working at UT before the new CEO and friends took over - constant layoffs

5.0
Apr 10, 2026
Recommend
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Business Outlook

Pros

The people team at UserTesting is one of the best teams I ever worked with! Everyone is an expert in their own area, the leaders are caring and encouraging, and the company supports your professional development with learning stipends and resources.

Cons

Even though they’re making an effort, the executive team is not representing some minority groups. The C-Level and SLT could be a bit more diverse.

1.0
Feb 13, 2026
Recommend
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Business Outlook

Pros

Great office locations and great sense of ‘in it together’ between most people Good internal systems. We’re all on MacBooks and have good software Pay is good and benefits competitive (at least in the US) Lots of travel opportunity for a lot of us

Cons

CEO is good but not all the exec team have the same respect, one exec specifically. She has made some big changes which haven’t gone down well. In sales, we have little time for internal support teams but even less with the way some of them are run. CTO and CFO are both leaving at the same time. CFO was great by all accounts and well respected. His departure seems to be a vote against the res of the exec team. There’s often a lot of hiring of friends from the c-suite which has benefits but it’s happened too much and means that some people are so protected they can do whatever they want, morals aside. Some execs have fired their direct reports and hired only people they know so some of my colleagues can’t see progression. Finance is probably the only exception. It’s a company of change. It will be financially successful, but it would be nice to enjoy the journey with a leadership we can trust and support. It’s close but a few people spoil it and people know they will be cut for speaking out.

5.0
May 2, 2025

Great place to work!

Anonymous employee
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Pros

Great benefits 1 mission - all of your colleagues (including management) want to see you succeed! Good interview process with quick decisions! Great ERG's!

Cons

None that come to mind for me to mention here!

5.0
Jul 23, 2025

Amazing Place to work

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Pros

I’ve been at UserTesting for over 4 years. I’ve grown alongside the business and absolutely love the culture here. The benefits are generous,much better than those offered by my previous employers and I’m fortunate to work with such great people. They make the journey even more rewarding.

Cons

I genuinely can’t think of any

5.0
Sep 19, 2025

So far so good

Recommend
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Business Outlook

Pros

Dedicated onboarding/training. Teammates are interesting, engaging, and happy to help. Good benefits. Looking forward to my time here.

Cons

It was a very long hiring process.

4.0
Jun 12, 2026

Transparent leadership and great benefits, but sales struggles

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-- Leadership transparency about what we're doing and why we're doing it; and how we are working through current market instability/uncertainty. -- Compensation & Benefits package is the best I've ever had in the past 3 decades.

Cons

-- Our sales team is failing us -- Still(!) working through the tech debt of the Userzoom merger

Viewing 1 - 3 of 87 Reviews

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