UserTesting Sales reviews

2.5

43% would recommend to a friend

(34 total reviews)
avatar

Eric Johnson

41% approve of CEO

28% positive business outlook

Sales employees have rated UserTesting with 2.5 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Sales professionals have an average working experience there. UserTesting is rated 35% below average by Sales professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

34 reviews
3.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

A strong sense of camaraderie and supportive teamwork is a major highlight. Many long-tenured employees express that the team environment is a key reason for their longevity at the company. The paid time off policy is generous, and management is generally supportive of employees who need to take time for personal or medical emergencies. The management team often serves as a buffer between staff and senior leadership, which is a testament to their dedication to their direct reports. There are opportunities for professional growth and learning within the organization.

Cons

Senior leadership has a tendency to prioritize immediate results, which has led to frequent organizational changes, including team re-alignments, changes to sales territories, and staff reductions. There is a lack of consistency in company-wide policies and strategic direction. The company's structure has changed several times in recent history. Compensation, particularly within the sales department, is not competitive with current market rates. Leadership diversity appears to be an area for improvement. While there are procedures for reporting unprofessional conduct, the follow-through and resolution from human resources seem to be inconsistent.

1.0
Jul 18, 2025

Best days are behind them

Recommend
CEO approval
Business Outlook

Pros

The people you meet and the concept behind the product is empowering. Corporate decision making tied to empathy gained from user insight is a powerful commodity that UserTesting stood behind.

Cons

PE acquisition has radically overhauled the company mission and seen many of the brightest individuals within UserTesting exit for other ventures. Lack of innovation and effective decision making on the path forward has crippled the organization’s progress.

1.0
May 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong Early Culture: My initial two years at UserTesting were characterized by a highly supportive culture, clear leadership vision, and exceptional colleague collaboration.

Cons

Post-Acquisition Shift: Following the private equity acquisition, the company experienced a significant decline. Ineffective Sales Leadership: Sales leadership demonstrated a significant lack of understanding of the platform and exhibited highly unprofessional behavior which fostered a highly toxic environment. Their tendency to blame individuals publicly for external factors, while avoiding personal responsibility, was profoundly unprofessional and damaging to team morale and performance. Leadership Instability: C-Suite and leadership turnover became frequent, leading to a lack of clear strategic direction. Initiatives often changed weekly over a six-month period, hindering progress and assessment of effectiveness. Erosion of Culture: The previously positive and supportive culture shifted to one driven by fear, with employees feeling targeted for minor issues. CEO Visibility: The CEO's presence was largely limited to monthly all-hands meetings.

Viewing 1 - 3 of 34 Reviews

Glassdoor has 809 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.