Life at Vanguard - Phone role - Customer Service Representative (CSR) Vanguard Employee Review

3.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Financially sound company Great engagement teams

Cons

Micromanagement Most of the roles are phone based

Explore other reviews about Vanguard

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong training platform Good benefit Pension plan

Cons

Not receive partnership first year The pension plan will vest in 6 years

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule Benefits are alright

Cons

Leadership is unqualified Micro managing to the max Stats to track your every second Pushy tactics The customer comes last. You are a number to them Turnover like crazy. You are tenured if you have been there a year Its a call center Below industry pay as well

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