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      Verida

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      Verida reviews

      Not worth it - Customer Service Representative (CSR) Verida Employee Review

      1.0
      Jan 3, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training was great, beyond that lack of pretty much everything else.

      Cons

      Lack of support from coworkers, supervisors and management. Especially those who have been there for a while. One supervisor called me and talked over me the whole time, then said it’s there okay sweetie okay bye. Constant reminders of how bad you’re doing, “you got an 89% but we need more!” “You did great getting a 95% but let’s strive for 102”. The schedule adherence is a joke. The people who call in are outrageous, I’ve been cursed at, yelled at and called dumb. Pay is laughbable

      Explore other reviews about Verida

      5.0
      Apr 28, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Still training it’s nice, work from home

      Cons

      Fast pace, rude members sometimes

      1.0
      Apr 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ms. Lynette (Trainer) Being able to help Medicaid members get to and from their appointments

      Cons

      Pay too low, Team leads with the exception of two (India and Kristine and Supervisor Walter) can use some training on how to work with, approach or respond to their team. They come across as rude and speak down to you like you’re an idiot. Chat questions aren’t answered timely or at all. After being hired perm. The company is unorganized but expects you to meet these metrics, back to back calls. Hour lunches cut down to 30 minutes because of the call volume so you don’t have time to regroup before getting back on.

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