The Importance of it all. - Customer Service Representative (CSR) Verida Employee Review

5.0
Jan 29, 2024
Recommend
CEO approval
Business Outlook

Pros

I've never had a job that made me feel as calm and refreshed as this job. Verida is a job for someone who has a passion through healthcare, the passion to help slightly challenged others, The onboarding process was confusing, but we had a great management time to help and lead us through the entire thing. Training was easy and very informative; Sawyer was my trainer and knocked the ball out of the park: literally. I felt unease about going out and answering calls on my own, but with my wonderful team behind me, it was a breeze. If you are looking for a place to grow, to achieve and go beyond your destiny. This is the destination you need to head towards, I will say.

Cons

There is no cons in this company, the first real company who loves what they do.

Explore other reviews about Verida

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Still training it’s nice, work from home

Cons

Fast pace, rude members sometimes

1.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Ms. Lynette (Trainer) Being able to help Medicaid members get to and from their appointments

Cons

Pay too low, Team leads with the exception of two (India and Kristine and Supervisor Walter) can use some training on how to work with, approach or respond to their team. They come across as rude and speak down to you like you’re an idiot. Chat questions aren’t answered timely or at all. After being hired perm. The company is unorganized but expects you to meet these metrics, back to back calls. Hour lunches cut down to 30 minutes because of the call volume so you don’t have time to regroup before getting back on.

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