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      Verida

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      Verida reviews

      Review - Customer Service Representative (CSR) Verida Employee Review

      4.0
      Nov 11, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I appreciate they offer healthcare, such as dental and vision as some who joined without insurance, the training program is led by an amazing woman who will make sure that you know what you're doing before you go out onto the floor, The environment is very welcoming and almost everyone you run into is very friendly.

      Cons

      I use my makeup as a form of self expression, besides that i pride myself in my hard work ethic, if you are a person who is more alternative is can be seen as "unprofessional" I can understand from certain points however, i was interviewed and hired as i am, everyone around me know i can do the job and i pride myself again on that.

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      5.0
      Apr 28, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Still training it’s nice, work from home

      Cons

      Fast pace, rude members sometimes

      1.0
      Apr 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ms. Lynette (Trainer) Being able to help Medicaid members get to and from their appointments

      Cons

      Pay too low, Team leads with the exception of two (India and Kristine and Supervisor Walter) can use some training on how to work with, approach or respond to their team. They come across as rude and speak down to you like you’re an idiot. Chat questions aren’t answered timely or at all. After being hired perm. The company is unorganized but expects you to meet these metrics, back to back calls. Hour lunches cut down to 30 minutes because of the call volume so you don’t have time to regroup before getting back on.

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