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      Verida

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      Verida reviews

      Overall an okay company so far.. - Customer Service Representative (CSR) Verida Employee Review

      3.0
      Nov 12, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is thorough and led by a great team, Lynette & Kang. Its a group class training and they are very patient, making sure everyone is on the same page. Lynette especially has made us feel very welcome and made me feel confident in myself and my skills. Kang is one of the most structured, yet patient leaders I've ever had.

      Cons

      The starting pay is not much.. I'm hoping for a raise because $15/hr is extremely low for someone with real bills and responsibilities. Also, the only shift available when starting is 9-6. This doesn't really leave much time for doctor's appointments and other important things of that nature.

      Explore other reviews about Verida

      5.0
      Apr 28, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Still training it’s nice, work from home

      Cons

      Fast pace, rude members sometimes

      1.0
      Apr 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ms. Lynette (Trainer) Being able to help Medicaid members get to and from their appointments

      Cons

      Pay too low, Team leads with the exception of two (India and Kristine and Supervisor Walter) can use some training on how to work with, approach or respond to their team. They come across as rude and speak down to you like you’re an idiot. Chat questions aren’t answered timely or at all. After being hired perm. The company is unorganized but expects you to meet these metrics, back to back calls. Hour lunches cut down to 30 minutes because of the call volume so you don’t have time to regroup before getting back on.

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