Dotloop Review - Customer Service Representative dotloop Employee Review

Thank you for providing this review. It is great to hear that you are enjoying the many dotloop / Zillow Group benefits & perks mentioned above. As for your constructive feedback, you mentioned that we don't always act with our Core Values in mind but didn't cite any specific examples. So it would be much appreciated if you could follow up with me or your supervisor directly on this because I'm not aware of any instances where we are not living by our Core Values. Regarding your experience with career pathing, it is absolutely our intent to provide growth opportunities for every Looper. There are two things in particular that we do to expose new opportunities internally. First, we make every new job posting available for internal candidates to apply and we seriously consider every internal applicant. Second, all dotloop managers are expected to maintain regular dialog with their direct reports about career pathing and growth goals. That said, we do hire external candidates in instances where an external candidate is a better fit and/or more qualified for the open position. In those instances, it is our policy to be very transparent with the internal candidate by providing feedback on why he/she was not selected for the job. If you have experienced something that is inconsistent with the process that I outlined above, please follow up with me directly because we want to make sure that we are positioning every Looper to achieve their career goals and providing transparent feedback along the way. Austin, Founder & GM