Customer Service - Anonymous employee dotloop Employee Review

Thank you for providing this review. It's really great to hear that dotloop is the best place that you've ever worked! Your reference about career advancement is a topic that we spend a lot of time focused on, so thank you for surfacing it here. For context, we think about advancement on two levels. One level of advancement is about advancing within your current role, and the other is about advancing into a new role. You are correct that (by definition) there are a limited number of new positions opened each year. Since we tend to attract very ambitious employees, there are just not enough new openings each year to fulfill everyone's ambitions for career advancement into a new role each year. However, this doesn't mean that there is no room for advancement. We strive to create career advancement opportunities for everyone within their existing roles on an annual basis. By way of example, we made significant investments in career development across all of Zillow Group over the past couple of years to provide each employee with the right tools (Career Development Playbook, Quarterly Check In Meetings, etc.) and to make advancement opportunities more visible internally. Over time, career development within current roles leads to advancement into new roles. So while there is always room to improve, I'm confident that we are making great strides to create advancement opportunities for all employees within new and existing roles. Thanks again for your feedback and for your prior contributions to dotloop! Austin, Founder & GM