Great Environment to Thrive - Customer Support Representative dotloop Employee Review

Thanks for taking the time to share your feedback. The work you all do in Support is absolutely amazing, and we are so fortunate to have such a great team. As for your feedback about the rapid product innovation and growing pains... First, thanks for sharing it. From one perspective, we try to innovate for our customers as quickly as possible to deliver value and help their businesses grow. On the other hand, you are right in pointing out that we have to make sure that our speed doesn't come at the expense of quality. There will be times when we make mistakes or push releases that are not perfect, and I realize that these mistakes create pain for our Support Team and users. Mistakes should be the exception not the rule. So here's what you can expect of me in response to this review: 1) I'll follow up directly with Sarah to better understand the nature of issues that are impacting support, 2) I'll follow up with Daivak to follow up on recent release quality history, and 3) either Sarah or I personally will report back to the Support Team on any fallout actions or next steps. Thanks again for sharing. Austin