Empower Pharmacy reviews

We love hearing that you are surrounded by a smart, collaborative team and strong leadership. You are completely right about the manual processes. In Procurement, precision is everything, and relying purely on individual organization to prevent errors isn't scalable. As we grow, upgrading our systems to automate workflows and reduce that manual burden is a major operational priority for us. Thank you for your hard work, your sharp eye, and for keeping things running so smoothly while we build better tools to support you and your team.

Thank you for the direct feedback. We are not going to sidestep it. Empower went through significant leadership and structural changes in early 2026 — including workforce adjustments and infrastructure challenges that affected people's daily experience. Those were real, and the frustration they caused was real. We do not expect a review like this to land differently just because the intent behind the changes was strategic. Since then, new senior leaders have been brought in across operations, technology, and commercial functions specifically to address the gaps you describe. Infrastructure investment — in systems, processes, and operational reliability — is a stated priority for this year, not a vague future plan. We wish you well in what comes next, and if you are ever open to a conversation about what has changed, the door is open. — Empower Pharmacy