Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Empower

Engaged Employer

Empower Customer Service Representative CSR reviews

1.1

2% would recommend to a friend

(5 total reviews)
avatar

Edmund F. Murphy III

2% approve of CEO

2% positive business outlook

Ratings by category

2.2

Compensation and benefits

1.3

Career opportunities

1.2

Culture & values

1.2

Diversity & inclusion

1.2

Work/Life balance

1.1

Senior management

Ratings by demographic groups

Reviews by job title

5 reviews
1.0
Oct 1, 2025

HATE IT

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

still trying to find one.

Cons

truly awful place to work

avatar
Empower Response
9mo
We’re sorry to hear that your experience did not meet your expectations. We take concerns about management and process oversight seriously and are own our practices to ensure fairness, accountability, and a positive work environment for all employees. We encourage all associate to reach out to HR when necessary.
2.0
Dec 7, 2023

Would not recommend

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

The benefits and pay are good. There are high expectations on paper but it is not monitored really so a lot of "free time".

Cons

It is like working at a circus and the ring leader (R. Linton) has no idea what the clowns are doing. There are ridiculous changes to cut costs and the customers suffer for it. There is no long term goal or directions, every day the target changes and everything is done by flying by the seat of their pants

3.0
Nov 22, 2022

Solid place to work

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

I enjoy my teammates and my management team.

Cons

Not enough opportunity for overtime. PTO is a free for all. It's not based on tenure, and it's difficult to get time off.

avatar
Empower Response
3y
We appreciate your review and are happy to hear you had a positive experience with your teammates and management team. Overtime availability is based on business and customer needs. Our time-off program is designed to balance the needs of our associates and our business.
Viewing 1 - 3 of 5 Reviews
Related searches: Empower Customer Service Representative (CSR) jobs | Empower Customer Service Representative (CSR) salaries | Empower benefits | Empower Customer Service Representative (CSR) interviews | Empower conversations
Empower reviewsEmpower Customer Service Representative (CSR) reviews

Glassdoor has 2,546 Empower reviews submitted anonymously by Empower employees. Read employee reviews and ratings on Glassdoor to decide if Empower is right for you.