Is Empower a good company to work for as a Client Services Manager?

Client Services Manager professionals working at Empower have rated their employer with 3.8 out of 5 stars in 49 Glassdoor reviews. This is an average score with the overall rating of Empower employees being 3.8 out of 5 stars. Search open Client Services Manager Jobs at Empower now and start preparing for your job interview by browsing frequently asked Client Services Manager interview questions at Empower .

Does Empower pay Client Services Manager employees well?

Client Services Manager professionals rate their compensation and benefits at Empower with 3.5 out of 5 stars based on 49 anonymously submitted employee reviews. This is 2.8% worse than the company average rating for salary and benefits. Find out more about Client Services Manager salaries at Empower.

How happy are Client Services Manager professionals working at Empower?

71% of Client Services Manager employees at Empower would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Client Services Manager professionals have also rated Empower with a 4.4 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.8 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Empower?

Software Developer (58) , Retirement Representative (57) , Customer Service Representative (55) , Retirement Consultant (46) , Manager (42) , Retirement Specialist (37) , Software Engineer (35) , Senior Software Engineer (34) , Director (32) , Specialist (31) , Associate Specialist (30) , Client Services Manager (29) , Relationship Manager (29) , Senior Retirement Consultant (29) , Analyst (27)

What are the pros of working at Empower according to real employee reviews?

"Benefits are good and not overly expensive." ((in 264 reviews)); "Good work life balance and few teams are really good" ((in 135 reviews)); "Great people within the company and enjoy spending time with each other outside of work." ((in 126 reviews)); "Pay is good and competetive" ((in 110 reviews)); "Flexible for work from home" ((in 95 reviews))

What are the cons of working at Empower according to real employee reviews?

"This is what all the managers do in GW when some one raises a voices regarding the wrong unprofessional activities happening there." ((in 59 reviews)); "No training opportunities" ((in 39 reviews)); "Upper management seems disorganized and out of touch." ((in 26 reviews)); "Long hours (for my role)" ((in 17 reviews)); "Old technologies used" ((in 15 reviews))

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Empower

Empower Client Services Manager reviews

3.8

71% would recommend to a friend

(49 total reviews)

Edmund F. Murphy III

72% approve of CEO

73% positive business outlook

Ratings by category

4.4

Work/Life balance

3.8

Culture & values

3.7

Senior management

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.4

Career opportunities

Manager, Client Services employees have rated Empower with 3.8 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Manager, Client Services professionals have a good working experience there. Empower is rated in line with the average (within 1 standard deviation) by Manager, Client Services professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

49 reviews

4.0

Aug 1, 2024

Good benefits, pay could be better

Client service manager

Recommend

CEO approval

Business Outlook

Pros

Enjoyed working in the company retirement plan industry and prepared you well for the day to day inquiries.

Cons

Pay was not as good as other local retirement plan companies.

Empower Response

Thank you for your feedback. We strive to offer a competitive total rewards package with additional focus on workplace flexibility, growth opportunities, and a positive work culture.

5.0

Jun 15, 2024

Growth opportunities

Client service manager

Recommend

CEO approval

Business Outlook

Pros

Good compensation and benefits. Great people to work with. Lots of opportunities to grow.

Cons

Work/life balance can be a challenge

Empower Response

Thank you for your feedback. We are a growing organization and move at a fast pace, and also encourage associates to take time off to refresh and recharge.

4.0

Jun 5, 2024

Thoughts

Client services manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility Autonomy No commute since it’s remote

Cons

Job processes are hindered by outdated programs and systems, resulting in inefficiencies and reduced productivity.

Viewing 7 - 9 of 49 Reviews

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Empower Client Services Manager reviews

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Good benefits, pay could be better

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