Entrata reviews

No knowledgebase to help train new employees

Property Solutions has some inefficiencies. For one thing, the company really struggles to produce adequate documentation. This is a big deal internally because a lot of knowledge has been lost to employee turnover. It seems like we're constantly looking things up in the code because no one knows what X feature does anymore. Working with India is certainly cost-effective, but it can also be very frustrating when we have to rebuild something two or three times because of inefficiencies in the line of communication. Property Solutions struggles to maintain a good balance of listening to clients vs. catering to their every whim. Clients know that they can get what they want by threatening to leave. It works time and time again. I keep hearing that this practice is going to change, but I haven't seen any evidence of it thus far. I also think the leadership at the top of the company could be doing a better job of engaging and communicating with the employees. My previous employer strategically used communication and company culture as a motivation tool that inspired great employees to do their best work. But at Property Solutions, I feel like the communication falls short and the culture is a bit flat. If you were to ask me what the company's values are, I would have to guess based on hearsay. If you were to ask me about the exciting things we're working on right now, I wouldn't be able to tell you all the reasons why those things are exciting or where our products fit in the industry. Rather than teaching employees why the company is great and why our products matter, they take a "figure it out yourself" approach. It's hard to feel motivated when you don't fully understand how your work fits into the big picture. A little communication could go a long way.