Equinox reviews

3.3

51% would recommend to a friend

(3,585 total reviews)
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Harvey Spevak

48% approve of CEO

40% positive business outlook

Equinox has an employee rating of 3.3 out of 5 stars, based on 3,585 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Equinox employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

4K reviews
4.0
Apr 20, 2015
Recommend
CEO approval
Business Outlook

Pros

An extremely clean and well-maintained work environment. Pay was great. Free use of gym when not working. This an expensive gym to join, so a lot of the customers are doctors, lawyers, etc. Great tips. The clients were wonderful and I became friends with many outside of work. Housekeeping staff wash all the used linens - wonderful!!! The spa was a nice, serine space. Low stress when management wasn't present. Discounts on classes, services, and store. Coworkers and management were great about swapping schedules, etc if something came up. Never had an issue needing a day off. If you are an aggressive, A-type personality who has no shame about making a sale's pitch - you would do really well here.

Cons

A few coworkers were extremely nice, but many employees were very clicky and territorial about their clients and working space. Manger turnover was frequent and inconsistent. It takes time and patience to build up enough regular clients to fill a day's schedule - and until you do - management would try to micromanage you to cold-call previous clients for bookings and hit the gym floor to do *unpaid chair massages. I was a massage therapist, *not a salesmen. If you are constantly bugging members to come in for a massage - those people are going to start avoiding you because they are going to expect a sale's pitch each time they see you. Management does not understand/care about this. Sales goals were posted each month and each month become more and more demanding. Everyone wants a nice paycheck, and I don't need an aggressive manager to micromanage me into telling me to "go get new clients". Management should come up with ideas of how to bring in new clients - not the people doing the actual, physical work. Inconsistent rules. For example you would be told you couldn't schedule your own clients on the computer - they needed to be booked through the front desk. But, then the front desk would make a mistake in what service was requested or delay the booking because they were too busy. Then, the massage therapist would start to take back control and book clients themselves and management would say nothing until something went wrong - then the "rule" would be reinstated.

1.0
Apr 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Free gym membership, decent commissions

Cons

Boiler room type of sales atmosphere, 100% numbers and bottom-line driven. Sales tactics are aggressive and un-classy, especially for a fitness club that is trying to market itself as premium and exclusive. Rest of the staff is underpaid. Overall, a horrible place to work.

1.0
Apr 6, 2015

A horrible place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay was ok. Worked with some good people (non-management). Got to do some nice work before the awful CD was hired. Shame.

Cons

Management is awful. HR does not have your back unless you are management. The "Creative Director" is the worst person I've ever worked for; manipulative, condescending, vindictive, and has no clue about design (she does not even come from a design background).

Viewing 94 - 96 of 3,585 Reviews

Glassdoor has 3,715 Equinox reviews submitted anonymously by Equinox employees. Read employee reviews and ratings on Glassdoor to decide if Equinox is right for you.