Best company I have ever worked for as a Customer Service Representative
Pros
Competitive pay including base plus bonuses, and stock purchase discounts. Prizes like movie tickets and electronic devices. Employee discounts, low cost medical benefits with multiple options. Employer sponsered events such as a company picnic with great food and games. Free lunch from nice places and overtime if I volunteer to work through my lunch. Low stress environment for a call center. Good management most of the time. Integrity is highly desired a and encouraged. A culturally diverse environment with offices throughout the world. Friendly and helpful coworkers. Dual monitors on all computers, gym, dry cleaning services, waking trails, and free bicycle rentals. Profitable and well established company with room for advancement.
Cons
Technology is outdated in some areas and makes it harder to be efficient. Some employees are bitter because they do not want to change or are lazy. Work schedule changes constantly. You only know your schedule about 2 weeks in advance. You may start work at 7:55 AM on Monday, then 10:15 AM on Tuesday, 9:30 AM Wednesday, 8:15 AM Thursday, and 10:00 AM Friday. In addition to your 30 of 45 minute unpaid lunch you only get two paid 10 minute breaks. As in any customer service job some customers are rude and unreasonable.
