Is Equitable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Equitable have rated their employer with 3.1 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Equitable employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at Equitable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Equitable .

Does Equitable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Equitable with 3.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Equitable.

What are the top reviewed jobs at Equitable?

Financial Advisor (90) , Financial Professional (51) , Customer Service Representative (28) , Financial Consultant (26) , Intern (25) , Manager (23) , Director (20) , Lead Manager (18) , Internal Wholesaler (14) , Senior Manager (14) , Senior Associate (13) , Administrative Assistant (11) , Business Analyst (11) , Internship (7) , Case Manager (6)

What are the pros of working at Equitable according to real employee reviews?

"Good people and atmosphere." ((in 75 reviews)); "great benefit and geriouse vacation days." ((in 71 reviews)); "Caring culture Great vision from leaders Remote work available A lot of internal growth" ((in 37 reviews)); "Work from home capability and flexibility are nice." ((in 22 reviews)); "Good Training" ((in 20 reviews))

What are the cons of working at Equitable according to real employee reviews?

"Management poor and not experienced" ((in 40 reviews)); "Salary low for responsibilities given" ((in 24 reviews)); "Poor managers who provide no career guidance." ((in 24 reviews)); "There have been lots of layoffs." ((in 20 reviews)); "You as the new guy do everything, bring the client, cold call, close and upper management takes a piece of everything while they don't even show up to their office sometimes." ((in 11 reviews))

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Equitable

Equitable Customer Service Representative reviews

3.1

17% would recommend to a friend

(23 total reviews)

Mark Pearson

10% approve of CEO

18% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Compensation and benefits

2.5

Culture & values

2.4

Career opportunities

2.3

Senior management

1.9

Work/Life balance

Customer Service Representative employees have rated Equitable with 3.1 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Equitable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

3.0

Mar 31, 2025

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits and decent pay

Cons

It is difficult to grow in this particular department if you would like to transfer to a different department it’s almost impossible

4.0

Sep 2, 2024

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company values and connections.

Cons

Pay is little and not much room for working up.

3.0

May 2, 2023

eh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

weekly pay no weekends early friday

Cons

pay is not a lot

Viewing 1 - 3 of 23 Reviews

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Regional Vice President, Group Retirement Pac NW (REMOTE+TRAVEL)

Northern Complex Operations Manager, Cleveland Branch

1290 Funds Sales Desk Manager (HYBRID)

Wealth Planning Associate, Client Success (HYBRID OR REMOTE)

Financial Professional Advisor (REMOTE)

Equitable reviews FAQs

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Equitable

Equitable Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

CSR

CSR

eh

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