Etsy reviews

4.0

75% would recommend to a friend

(552 total reviews)
avatar

Josh Silverman

63% approve of CEO

58% positive business outlook

Etsy has an employee rating of 4.0 out of 5 stars, based on 552 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Etsy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

552 reviews
2.0
Jan 10, 2024

Lacking direction

Recommend
CEO approval
Business Outlook

Pros

High proportion of talented, friendly people - one of the nicest places I've worked, though has been trending worse over the past year Generally good engineering culture Usually people-focused culture

Cons

The executive leadership team has run out of ideas and things have become more and more chaotic. In Engineering, there's no clear direction or communication from the top level of leadership. The product itself is at risk as the brand is compromised by drop-shipping and fraud but the leadership team won't/can't take hard decisions.

3.0
Oct 24, 2023

Pros and Cons

Recommend
CEO approval
Business Outlook

Pros

Great WLB, people are kind and care about each other. There's a strong culture of calling out wrongs, even at the IC level, whether or not it's actually addressed. Benefits are good, not great.

Cons

Lots of burnout and unclear/changing expectations. Middle and upper management don't feel like they are in tune with what's going on at the IC level. Teams are built around GMS driving goals rather than product spaces, which means everyone can and does develop features/code across the site. There are no lines of ownership or consistency in coding patterns, and also an alarming lack of area experts since "everyone owns everything". A lot of decisions seem to be made from the top without great communication or input from people at the bottom. I've felt a lot of resistance to adding process or setting clear expectations due to lack of time or "that's not how Etsy works"

2.0
May 26, 2023

Beginners only

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Etsy seems like a great place to start one's career. It's a cute workplace, good benefits, fun product. The culture is warm and welcoming.

Cons

Etsy skews very young in its demographic and it seems like this is the first job for a large proportion of the employees. This was frustrating to me as a tech veteran. If you've worked for FAANG or just have a lot of experience in general Etsy may not be the right place for you. Also, there's a lot of toxic positivity going on. Most decisions are made on slack or in person meaning if you work in another time zone or not in the office, you miss a lot, and it's more of an elevator pitch culture than a writing culture -- meaning it can be hard to find documentation or fully understand goals and plans if you're not tight with management. Ultimately it just felt like no one really knew what they were doing.

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Etsy Response
2y
We appreciate you sharing your experience. However we’re disappointed to hear that you were frustrated during your time with Etsy. We’re proud to be able to provide employment opportunities to employees spanning a wide range of prior experience levels, and we continue to invest in both employee and management development. Our teams are – and have been – located across the globe which makes ensuring an equitable experience for employees located anywhere an ongoing priority for us. We’re committed to continuing to invest in and adapt our processes, and encourage our employees to keep providing associated feedback.
Viewing 46 - 48 of 552 Reviews

Glassdoor has 739 Etsy reviews submitted anonymously by Etsy employees. Read employee reviews and ratings on Glassdoor to decide if Etsy is right for you.