Etsy reviews

4.0

75% would recommend to a friend

(552 total reviews)
avatar

Josh Silverman

63% approve of CEO

58% positive business outlook

Etsy has an employee rating of 4.0 out of 5 stars, based on 552 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Etsy employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

552 reviews
3.0
Apr 11, 2019
Recommend
CEO approval
Business Outlook

Pros

1. Positive mission and purpose, the customers are inspiring and loyal. And there is still a lot of potential in the marketplace to help them thrive. 2. The engineering team is full of collaborative and talented people. 3. The compensation, benefits, work/life balance and facilities are all really solid and a good model for others to follow.

Cons

1. Communication and data between teams doesn't flow freely but rather siloed and selectively. A handful of negative players appear to thrive here creating unhealthy friction. 2. The PM role lacks a strategic outlook and there is limited growth opportunities. Most are essentially pushed to manage projects, not deliver outcomes. 3. The PM org is being run by someone that never worked as a product manager w/ a management team that hasn't led product at scale for consumer tech businesses. 4. It's not a learning culture. At the end of every quarter, for example, there is a freakout, reshuffling of teams, tactics, etc. because some unrealistic goal(s) won't be hit.

3.0
Apr 9, 2015

Disorganized, High School Atmosphere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work alongside some very creative and interesting people who live very rich lives. It's a great place for the young and single. Engineering culture is very strong, almost to the point of letting a technological style dictate a product experience.

Cons

"Keep it real" is the company's motto, but there is constant smokescreen and double-talk on everything. Despite the fact that "Loose Lips Sink Ships" as they say at every all hands meeting, gossip and rumor is usually how you receive most of your information. This isn't due to the clique-like culture, which is pervasive (Regina George in the C-Suite is forming her own team of Mean Girls to worship her since she left the financial world), but more because the top management isn't aligned at all on what needs to get done, most of all the CEO, who is more of a cultural tour guide than a leader. The product experience has languished from years with no leader, and there is so much experience debt to dig out of that growth is constrained. Speaking of growth, don't consider being promoted. They're so worried about upsetting anyone, they rarely promote from within the ranks with the exception of the few anointed who don't threaten the egos of the top dogs. They are more likely to hire from outside than to nurture their own talent, because management experience is poor throughout. Lastly, Etsy just simply wastes a lot of money and is badly run. Many departments are bloated, the office is rarely humming before 10:30, and you might see people around the office just doing whatever they want under no apparent direction. Most people can't measure their impact or explain why they are doing something.

2.0
Jul 22, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits and work life balance. Smart, kind, incredibly talented colleagues. Once had a strong mission that made employees feel they were really helping small-business owners succeed. Beautiful office, amazing perks. Sabbaticals and parental leave!

Cons

Where do I begin. The re-orgs are endless. Constant chaos. Next to impossible to get anything done or move your career forward. Upper management is never willing to try new ideas or innovate because that costs money, so constantly lagging behind industry standards for customer experience and e-commerce best practices. No useful performance review system and non-competitive salaries (meaning, you have to leave to get a raise or promoted). Office politics are out of control and the corporate mind games have become the new norm. HR is a nightmare and will result in a lawsuit someday.

Viewing 4 - 6 of 552 Reviews

Glassdoor has 739 Etsy reviews submitted anonymously by Etsy employees. Read employee reviews and ratings on Glassdoor to decide if Etsy is right for you.