EverCommerce reviews

Understaffing should be a temporary challenge, not a business model. The main subsidiary I worked with made record profits in 2019 in spite of losing multiple senior staff members. Every time workers left, the extra burden was piled onto the remaining team. Towards the end, many employees were doing work that was formerly spread out among 2 to 4 people. An EverCommerce representative assured us that our high turnover rate was typical among their subsidiaries and we should rest at ease. Two months later, the company got informed that 3/4 of our staff were getting laid off. Our subsidiary is basically a hollow shell of its former self, and it is my understanding that multiple departments now have more contractors than actual employees. Miscommunication is unfortunately a running theme at EverCommerce. Headquarters has a bad habit of making and reversing big decisions without proper notice, forcing support teams to deal with a flood of upset and confused customers. Large projects would regularly get stalled because someone higher up got bored and decided the team should work on another task. I understand that priorities change, but said changes should be backed by hard data rather than an executive's whims.

This has become one of the most soul sucking, morale crushing, self respect questioning, mentally defeating environments outside of a gulag. That may actually be unfair to gulags. The only reason you're seeing leaders posting on LinkedIn, after years of silence, is because there is a mass exodus. I know several people who are considering leaving without jobs lined up or are even considering retail positions while they find something comparable. Leaders are no longer hired by experience. Some of the most critical leadership positions are held by the least experienced or those with NO prior experience. There was once was a people first mindset. There is nothing people first at Evercommerce. The people team is one of the worst groups in the company, and that says a lot.