Pros
- Pleasant working environment with colleagues from pretty much everywhere in Europe - Permanent contract - Supporting team work
Cons
- Salary raise is non existent - Bonuses are hard to get - Discrepancy between the salary of new agents (who earn slightly more) and senior agents - Possibility of growing is for some agents only, promotions or relocation to other departments are a rarity - Trainings are long, they could be shorter - The salary could be better, considering that we handle calls from hotels and there are a lot of issues to be solved - Sometimes they hire people from other companies that don't have anything to do with the business of Expedia for positions like supervisors, when they could instead promote agents for those positions