Upper management makes decisions constantly, frequent layoffs make employees always nervous about job security, not enough training when changes occur, contradictory information in different systems make it difficult to know which information is correct, systems slow and can be down for hours-not good when you have to catch up later and asked to work weekends to make up for it. Also, bed bug history in Mason. They do try to control with treatments, but do not advertise what the "routine spraying" is for.