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Express Scripts

Acquired by The Cigna Group

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Express Scripts Client Support Analyst reviews

3.0

69% would recommend to a friend

(127 total reviews)
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Tim Wentworth

32% approve of CEO

15% positive business outlook

Client Support Analyst employees have rated Express Scripts with 3.0 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have an average working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

127 reviews
3.0
Nov 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Good place to work if you want to also work from home with flexibility. Especially if you have small children to care for

Cons

The pay isn't that good for the work load that may be given to do. A lot of people there aren't professional at all.

5.0
Oct 30, 2015
Recommend
CEO approval
Business Outlook

Pros

I have held two different positions at Express Scripts, both of which have been challenging, but rewarding. The general mission of express scripts is to improve the health outcomes of our patients by making medication accessible and affordable. In both of my roles here, I have felt directly connected to that mission, and in many cases, that I specifically helped make a difference. Working for ESI is a fast-paced environment - expectations are set high, and are rewarded when achieved. This is definitely not a place to come work and slack off, as we handle sensitive situations involving healthcare and drugs. Express Scripts is committed to hard work that produces good results, integrity and diversity. I have always felt that the door is open to senior management if I have a concern with a particular process or situation. Our benefits packages are great, and as an openly gay employee (which the company is very cool with), they offer the full range of benefits to my partner as well. I strongly feel that the company offers room for growth and advancement, and for those employees that work hard and excel at what they do, management is apt to help them advance and become leaders.

Cons

We do work hard, and long hours. The company is committed to eliminating fraud, waste and abuse, which extends to it's own workforce. Sometimes work environments can be stressful, as the problems we solve are complex and often require a quick solution. My biggest con is that employee performance is rated on a bell curve, which sometimes pits team members to work in direct competition with each other to receive a good review.

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Express Scripts Response
10y
Thank you for your feedback! It’s great to know you find Express Scripts a rewarding place to work. Your candid feedback about the pace of our company and work environment is appreciated. While being an industry leader often necessitates a fast-paced culture, we are very conscious of employees’ concerns about work-life balance. To better assist in managing the well-being of our employees, we offer programs and benefits such as a skilled EAP, schedule flexibility and paid time off that contribute to that balance. Thank you for your kind words and service to our company!
3.0
Oct 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Overall the company is a good company to work for. My experience after working there over 6 years, never encountered any problems with management. Good people to have as colleagues.

Cons

Layoffs in the masses. No words to express the stress level after seeing department after department being cut back or walked out.

Viewing 73 - 75 of 127 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.