Is Express Scripts a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at Express Scripts have rated their employer with 3.0 out of 5 stars in 127 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Client Support Analyst Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at Express Scripts .

Does Express Scripts pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at Express Scripts with 3.1 out of 5 stars based on 127 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at Express Scripts.

How happy are Client Support Analyst professionals working at Express Scripts?

69% of Client Support Analyst employees at Express Scripts would recommend their employer to a friend. This rating has increased by 108% in the past 12 months. Client Support Analyst professionals have also rated Express Scripts with a 2.9 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.6 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 436 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 245 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 170 reviews)); "Work from home sometimes is good." ((in 163 reviews)); "Flexibility and great coworkers WFH" ((in 68 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 242 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 175 reviews)); "No training or management" ((in 73 reviews)); "Upper management does not care at all about employees!" ((in 72 reviews)); "It takes a year or more to remove bad managers." ((in 60 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Client Support Analyst reviews

3.0

69% would recommend to a friend

(127 total reviews)

Tim Wentworth

32% approve of CEO

15% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Compensation and benefits

2.9

Work/Life balance

2.8

Career opportunities

2.6

Culture & values

2.6

Senior management

Client Support Analyst employees have rated Express Scripts with 3.0 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have an average working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

127 reviews

1.0

Dec 31, 2013

Medco Employee.. Was great till Express bought us

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

could work from home. bonus was good if you worked yourself to death

Cons

after being purchased by express scripts this company became more sales driven and not so much customer service related. Micromanaged by supervisor that have very little experience. received 4 monitored calls at 100% with many awards and yet was fired for "below standard" work...this was due to being vocal about the new sales related work that was mandatory. management does not want to hear our opinion. worked there 7 years was fired by a sup who had 1.5 years total.

1.0

Nov 11, 2013

Do whatever you can to stay away from this company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home option, Coworkers are friendly and caring, You might be able to advance in the company and they might give you a pay raise

Cons

Bad management, low raises, took away all perks we had as Medco Health before the buyout, This money hungry corporation even took away our Thanksgiving turkey we used to get yearly, treats employees more like work horses than an employee, Company will write you up for long call times even if you deal with all Medicare(elderly) patients

3.0

Oct 16, 2013

It was very stressful.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The salary was decent and the other employees in my department were great to work with. The hours were good and the team leads were helpful when needed.

Cons

There are too many management possitions for the amount of employees. It is a union shop but the union doesn't stand behind the employees at all. If the company doesn't want to keep paying long term employees their salaries they just get rid of the department you work in but in a way that keeps you from getting a severence package.

Viewing 103 - 105 of 127 Reviews

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Express Scripts reviews FAQs

Express Scripts reviews Express Scripts Client Support Analyst reviews

Express Scripts

Express Scripts Client Support Analyst reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Medco Employee.. Was great till Express bought us

Do whatever you can to stay away from this company

It was very stressful.

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