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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Custimer Service Manager reviews

      2.3

      18% would recommend to a friend

      (132 total reviews)
      avatar

      Tim Wentworth

      9% approve of CEO

      40% positive business outlook

      Ratings by category

      2.1

      Compensation and benefits

      2.0

      Diversity & inclusion

      1.8

      Work/Life balance

      1.8

      Career opportunities

      1.7

      Culture & values

      1.7

      Senior management

      Custimer Service Manager employees have rated Express Scripts with 2.3 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Custimer Service Manager professionals have an average working experience there. Express Scripts is rated 33% below average by Custimer Service Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      132 reviews
      1.0
      Nov 11, 2013

      Do whatever you can to stay away from this company

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home option, Coworkers are friendly and caring, You might be able to advance in the company and they might give you a pay raise

      Cons

      Bad management, low raises, took away all perks we had as Medco Health before the buyout, This money hungry corporation even took away our Thanksgiving turkey we used to get yearly, treats employees more like work horses than an employee, Company will write you up for long call times even if you deal with all Medicare(elderly) patients

      3.0
      Oct 16, 2013

      It was very stressful.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The salary was decent and the other employees in my department were great to work with. The hours were good and the team leads were helpful when needed.

      Cons

      There are too many management possitions for the amount of employees. It is a union shop but the union doesn't stand behind the employees at all. If the company doesn't want to keep paying long term employees their salaries they just get rid of the department you work in but in a way that keeps you from getting a severence package.

      3.0
      Oct 15, 2013

      Account Manager

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits Great People Ability to structure office and at home work to meet personal needs

      Cons

      Upper management does not seem to have a individual and smaller client in mind Poor support structure and access to assistance when needed

      Viewing 109 - 111 of 132 Reviews
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      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.