Is Express Scripts a good company to work for as a Custimer Service Manager?

Custimer Service Manager professionals working at Express Scripts have rated their employer with 2.3 out of 5 stars in 132 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Custimer Service Manager Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Custimer Service Manager interview questions at Express Scripts .

Does Express Scripts pay Custimer Service Manager employees well?

Custimer Service Manager professionals rate their compensation and benefits at Express Scripts with 2.1 out of 5 stars based on 132 anonymously submitted employee reviews. This is 41.5% worse than the company average rating for salary and benefits. Find out more about Custimer Service Manager salaries at Express Scripts.

How happy are Custimer Service Manager professionals working at Express Scripts?

18% of Custimer Service Manager employees at Express Scripts would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Custimer Service Manager professionals have also rated Express Scripts with a 1.8 rating for work-life-balance, 2.0 rating for diversity and inclusion, 1.7 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 428 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 249 reviews)); "Flexible work from home when needed" ((in 168 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 168 reviews)); "Flexibility and great coworkers WFH" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 236 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 169 reviews)); "That is an excuse for poor leadership." ((in 89 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 78 reviews)); "Upper management does not care at all about employees!" ((in 73 reviews))

Express Scripts Custimer Service Manager reviews

2.3

18% would recommend to a friend

(132 total reviews)

Tim Wentworth

9% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (132 reviews)

Ratings by demographic groups

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Custimer Service Manager employees have rated Express Scripts with 2.3 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Custimer Service Manager professionals have an average working experience there. Express Scripts is rated 33% below average by Custimer Service Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

132 reviews

1.0

Jan 24, 2009

There is not any respect for people needing time off for emergencies.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits and other employee's

Cons

They do not have respect for work/personal life. It is impossible to get any time off. If you are involved in a car accident, it does not matter, your attendance will suffer the consequences.

1.0

Sep 7, 2008

High stock price low company moral!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The PTO (paid time off) is pretty good. That is the only thing at this time

Cons

well considering you have to go through goverment clearence to work there it seems like they would treat there employees with a little respect. Alot of direction without thought. A just do it we will worry about it later

2.0

Jul 15, 2008

Great place to work, as long as you aren't union.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Express Scripts pays its employees well and gives them good health benefits. They talk a lot about mutual respect and fairness as well as honesty and integrity and I think that for the most part, they live up to these things.

Cons

Express Scripts does nothing to ensure that its union sites recieve the same types of benefits that its non-union sites receive. Union sites recieve none of the bonus packages that other sites recieve unless the WHOLE site achieves the bonus. Harrisburg union site does not offer benefits to domestic partners as ESI does and employee morale at the union sites are very very low.

Viewing 130 - 132 of 132 Reviews

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Express Scripts

Express Scripts Custimer Service Manager reviews

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There is not any respect for people needing time off for emergencies.

High stock price low company moral!

Great place to work, as long as you aren't union.

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