employer cover photo
employer logo
employer logo

Express Scripts

Acquired by The Cigna Group

Is this your company?

Express Scripts Custimer Service Manager reviews

2.3

18% would recommend to a friend

(132 total reviews)
avatar

Tim Wentworth

9% approve of CEO

40% positive business outlook

Custimer Service Manager employees have rated Express Scripts with 2.3 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Custimer Service Manager professionals have an average working experience there. Express Scripts is rated 33% below average by Custimer Service Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

132 reviews
2.0
Aug 20, 2013

No life/work balance

Recommend
CEO approval
Business Outlook

Pros

In my position, I am fairly compensated.

Cons

Work load is unmanageable, which creates a very high stress level. Regularly work 12 plus hours a day. Sadly, even doing so you are still behind. It is really competitive to the point that you never know who you can trust. Hard work does get compensated but also gets you more work with even higher expectation. Their is very little concern for employees well being, which is ironic since we are part of the healthcare system. We should know the importance of work/life balance to have happy and healthy employees. Long hours, high stress, lack of sleep and little personal time can have negative effects on your employees physical and mental health. The PTO should just be referred to as flex time because no one covers your load while you are out so you are still working those hours, just at a different time.

1.0
Jul 30, 2013

Stop Passing the Buck

Recommend
CEO approval
Business Outlook

Pros

Good peer group, the pay is good but not for the amount of hours worked. The PTO is good but if you take time off it will take weeks to catch up.

Cons

Little to no training, expected to know what you don't know, days off only set you back further, unrealistic workload expectations, frequently pointed in numerous different directions to complete tasks, no accountability, too many temporary employees.

4.0
Jul 23, 2013
Recommend
CEO approval
Business Outlook

Pros

Very generous health benefits, tuition reimbursement, 401k match. At the management level there are team building offsite events and many opportunities to win prizes (trips, electronics, etc.)

Cons

During 2013 we have been working on a major upgrade and merger. Due to this some departments have had to work extended hours and more hectic schedules. However, this is to be expected from any company experiencing rapid growth.

Viewing 115 - 117 of 132 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.