Pros
You get to work indoors.
Cons
PCAs are treated like cattle. The mindless few who put up with the crap (they consider it better than flipping burgers) get promoted to team leaders having never been in a supervisory position before. They constantly change the pay structure when it starts costing them too much money. As far as customer service, there is none. PCA's are encouraged to all but lie to people expecting their medications in the mail. And Express Scripts sends medications even when customers tell them to stop or to send no more. You have to be brain dead to use their mail order service. The reason it's cheaper is because they don't use brand medications even when customers say they don't want generics, whoops I forgot PCAs are not allowed to call them that..they must refer to them as "alternative" medications. At the first of the year (2013) they screwed up thousands of customers benefits so people would go to the drug store to pick up their medication only to be told they had no coverage. Everything they do is to attempt to show big insurance companies they are responsible. Blue Cross should plant some moles so they could see exactly what REALLY goes on.
