Pros
None none none none none
Cons
I worked as patient a care advocate, pharmacy technician and pharmacy technician in the call center. The training is very poor. You are micromanaged to the point of insanity. You are monitored constantly every moment and you are never commended on what you've done right. It's always the small things you get wrong. Even small things like forgetting ask for a insignificant detail you'll get fired if you do that 3 times. They required you do get your stats while get all necessary and redundant details but make sure you finish the call in 3 minutes. That's not possible you can't do both. They even went as far to have a new system added that tracks the tone of your voice how long it takes you to respond and so on. We aren't robots we're human beings. The box just kept getting smaller and smaller to the point you feel like mindless drone with the ridiculous rules they add. You're expected to log on early to start your shift but if you try and log off a minute of two sooner so you don't get stuck on a 20 minute call before your shift ends you get in trouble. Time off was impossible. You had to fight to the death there was never enough hours because of the high turn over rate. And holidays they claim you get them off but you have to work most of them because they don't have enough employees to cover themselves. Once the pandemic started we were sent to work home and I had no choice but to work at my apartment . I would get blamed if my power or internet would go out. Their server devices were garbage because they weren't big enough to handle people working at home and we got punished if those went down and wouldn't get paid/take PTO without permission to cover that. If you were sick you were made to feel guilty for taking time off and kept asking when you were going to comeback. If you needed to get up to go to the bathroom you would get in trouble for going over the 3 minutes allowed and were told to wait until lunch. I had a health problem where I needed to use the bathroom an even had a diagnosis and doctor's note but I was told they don't do medical accommodations. That is discrimination. Finally I quit. And 6 months later I'm doing great at my new job and they decide to rip me anew one one more times and say I owe over $400 for unused pto even though I was told that would be taken care of. you waited 6 months later to tell me. right before I'm about to buy a house and I get the letter The DAY before it's due. Please do yourselves a favor no matter how desperate you are do not work for this company.
