Prior Authorization Representative
Pros
There are a lot of specialized teams and a lot of opportunities to specialize on certain clients or certain types of medications so that you become very stream lined in your job function. We're offered monthly bonuses based off of productivity and quality scores, so the opportunity for extra money is there if you work hard. The insurance and benefits are pretty good as well as the discount program offered to us through Abenity where you can save on just about anything you can think of from online shopping to airline miles to car insurance.
Cons
The particular call center and department I work in has 18-20 teams, each managed by by a different supervisor. We have 3 department supervisors and then it continues up the chain from there. They all have totally different managerial styles and knowledge levels, as well as backgrounds. That said, with all those different supervisors walking around, you never know what to expect. One may tell you to handle a case one way and then another will walk up and chastise you for doing it that way. It gets confusing really fast. They also all give out different information regarding HR things like attendance, etc. So you may be sitting next to someone who shows up on time for work once a week and has been out of work unexcused 30 times who has never gotten a write up, while the person on the other side of you has worked for the company 13 years and has a different supervisor and missed 3 days for the first time ever because they had a heart attack and were in intensive care and they got written up. There's no rhyme or reason to it. It all seems very unorganized. Training is not very organized either.
