if you only need a paycheck and understand its probably temporary, then its a job, not a career. Poor leadership bec of ineffective decisions made, poorly executed training..often initiated at the last minute, and led by management who clearly do not know the job (so how can they train?) or given to a staff persons who do not great training skills (employees often overcome by helping each other, if they are self starters); company places POOR value on employees( who allow Express Scripts to succeed at times miraculously!) or constantly humiliate college educated staff members with with issues such as call monitoring (ie you did not say caller's name early enough in call, you talked too long, you repeated yourself, you did not end call with friendly end--even ifs a conference call) , on and on--but the phone call quality is SO POOR- that you double the amt of time on the phone because you can not understand the employees and callers. Call Center employees get dinged if they interrupt the caller (there is a call delay bec of the satellite--vs talking on a regular phone line, so if you start to talk and the caller begins to talk--the interruption is inevitable). IMagine trying to convey counseling to Senior Citizen callers who may already be hearing impaired, call delay, poor quality of phone lines.....do they reallly understand the counseling the pharmacist offerred? THis was a problem with Medco and its not improved with Express Scripts. THere is no work lilfe balance, no personal growth. I am angry with I read multiple reviews on this site that everything is wonderful, great environment, description of job is in depth described. I am sure these are written by upper level MGMT to off-set true reviews by employees. Morale is horrible everywhere.. does anyone realize another ~ 2000 employees are to be let go soon including several hundred pharmacists? Express Scripts is laying off former Medco employees and closing their former sites. Express employees and sites are not being affected. Think about that. Benefits have been greatly reduced, not attractive for hiring of hi quality employees. Benefit time compared to former Medco is less and you have difficulty getting time off and even approved. There is NO SICK TIME as a benefit, you have to take personal time off (ie vacation day).
