Pros
The position provided compensation but was unsatisfactory in every aspect.
Cons
The job involved being thrown onto the phones with the expectation of mastering the entire system. Help was only available through self-research or contacting the SME via chat, all while keeping the patient on "hold" and hoping for their patience. The Supervisor for Member Service Center,(CF), focused solely on numbers and hardly interacted, meeting me just once in three months. Emails and chat queries often went unanswered, as she didn't even realize I quit until two days later due to neglecting her email. Transferring patients or contacting pharmacists meant enduring up to 45-minute wait times, during which you had to update the patient every few minutes, leading to frustrated patients often hanging up. Patients faced hurdles to receive their prescriptions, sometimes delayed and pushed to use mail delivery instead of retail, which endangered their health. It's advised to steer clear of this profit-driven company, both as an employee and customer, as their priorities prioritize profit and call volume over individuals. The management demonstrated insensitivity and unrealistic expectations.
