Express Scripts reviews

The company sets strictly enforced rate expectations for Pharmacist and Technicians that are mostly unattainable without cutting corners. If you are making corrections or needing to clarify something or spending more than average time with a patient or doctor's office on the phone then it will make it more difficult to achieve the expected rate. This puts us in a compromising position, where job security is threatened at the expense of potentially decreasing patient safety, and or not fulfilling patient/client expectations. This is a perfect storm in an environment where there are fewer and fewer jobs available. There has been significant increases in efficiency's deserving of praise, but only met with higher rate expectations and threats. This company appears not to appreciate its workers, and have stripped away the pride that many used to have in their work. At the end of the day I am increasingly left with the feeling that I didn't do the best job for the patient and deliver what their insurance is paying for and expecting. There is also very little if any company sponsored events for employees outside work hours.

This is a thankless job. The metric for keeping your job is your rate. Quality has no recorded metric, I've never heard of anyone here getting fired for quality. Back to rate - the only thing that matters is the rate number, did I mention you get credit for either processing the prescription or completely unclearing the whole thing? They call this Defer'ing work which again they dont track and can only be recognized when another employee sees your work and takes the time to Email their supervisor, which doesn't happen, because it slows their rate down. I actually liked the Job when it was Medco. We had quality meetings bi-monthly where we discussed issues, we had prepared meals a few times per year, our birthdays were recognized, our annual Hire date was recognized with a small party with treats, we had bonuses, we received a gift card for christmas, etc. All these things are gone. Did I mention we have a 3 year pay freeze?