Where do I begin? Middle and upper management is so far removed from the realities of the actual job and the staff that performs it.They foster a hostile work environment by blaming and shaming staff for issues completely out of their control. Supervisors aren't supposed to foster development and growth of their team members. Instead, they are to be MIA for 2/3 of their shift blowing smoke up each other's can while kissing up to our painfully inept management. Upward mobility is a myth. Moving to another department cannot happen. Transfers to other sites are also not allowed. Raises are insulting. Getting a good quality score is an absolute crap shoot. The metrics used to gage productivity is shoddy at best, it can be, and is, manipulated by staff to gain better pay raises (still never above 3% so I don't know why they bother.) Budgets are blown on stupid campaigns like "March Madness" and equally childish distractions (that $ could have been someone's raise!) Real issues are kept from people high enough to make changes (though it's obvious progress is of no concern of theirs or they would make themselves visible and available and know of all goings on.) Threats and intimidation are the default management style of middle management and their lacky supervisors. Certain people are not to be contacted EVER without prior approval from Sr. Management, lest you feel the wrath of a good tongue lashing for daring to bring legitimate concerns to VPs and HR. The list goes on and on.
