Express Scripts does not believe in building knowledge and keeping knowledge. The company is very unique in what they offer and how the internal systems work, yet ESI believes that anyone from outside the company can step right in and pick up where someone left off. They do not value a person's longevity, experience or knowledge of internal systems. If you are a consultant, you're hired. If a permanent employee, the job prospects are not promising.
Managers fail to understand all the tasks and roles that their people perform as part of their daily roles. If you fill a void that is needed yet it's technically not in your job description, then no one knows about it. And because managers have no idea what you do, they assign too much work to complete in an unrealistic time frame. If someone does leave the company, there are no exit plans to transition the remaining work to someone else. It becomes an afterthought of what happens to the work in progress. It's then handed to someone else that is already overburdened, to figure out a new system or project. Even when several weeks notice are given of someone leaving, it takes months to find a replacement, if a replacement is even hired.
None of the job descriptions make sense. They do not define a person's role, and if you need to find someone from another department, good luck trying to track down the name of the department to find someone. You need to reply on internal connections and asking around.
There is no promotion from within or from areas outside of St. Louis. Even though ESI merged with a company (Medco) that had locations throughout the USA and had talent from across the country, unless you are located in St. Louis, then the chances of being promoted or being hired are slim to none.
There is poor planning with new projects. The correct department expert are never brought into initial discussions for scope and sizing. By the time the expert are brought in, the sizing has already been determined so the project scope is greatly reduced or the project is eliminated. And since new projects always bring in new people from the outside to work on the project, it always takes two to three times longer to implement the project due to the lack of knowledge and misses. Multiple attempts to get it right. There is no real direction from corporate on where the company is going in the next five to ten years.
