Express Scripts reviews about "benefit"

no transparent performance review rule for annual performance review; especially under a team in which every team member is an indian employee except you. Felt no more career improvement room in such a team.

Lots of leadership change after Cigna acquired the company

Lack of training, lots of different systems to learn w/o any formal training

Management lets employees take long extended breaks. Call offs constantly. Even when sups discipline employees , it often stops at HR and thrown back.

The biggest con is the feeling that the company as a whole does not truly listen to or value their employees. They have instituted a “Future of Work” model which entails employees being forced to come into the office 3 days a week even if you were hired as remote or have always been remote. The idea is “collaboration” however teams are scattered across the US and even world. For example on my team there is no one within an 8 hour radius of me so all my meeting with my team are still virtual. Why do I need to be in an office?

Having to work second shift until first shift become available.

Poor training, working with account teams is difficult, mandated return to office, location, high turnover

Recently made to work in office/hybrid after many years as work at home.

Big disconnect between the tech/BPO organizations and the business teams of the company that use their tools. Projects are often underestimated and underdeveloped and it seems rare that the teams building the tools engage with the people who will use the tools, so products released often lack basic functionality to even do day-to-day processes, much less the "enhanced features" promised from the new tool.