Express Scripts reviews about "pay"

If you like talking to people and don't mind a little verbal abuse from callers, then this job is for you.

Everything else. Literally micromanagement to the SECOND! Constant threat of being fired. They motivate thru fear. Mandatory overtime that they promised to stop never ended and they would schedule it anywhere they wanted. Sexual harassment went totally unchecked. Revolving door.

When I first started with this company in the Billing & Enrollment Department we were given the work we were trained on. After Covid all that changed and now it seems we are given work that should be done by another department that is at a higher pay scale. Almost feels like we are doing management or supervising lead work load and too much pressure for the pay scale.Every week is something different and never consistency. Plus new hires are getting hired in at the current pay most of us that have been with the company 2 or more years are at and that is not fair. When we started out it was around 15hr hired in and most of us now make around 18-19 hr which is what new hires with less experience are making so I feel that our pay scale should be increased taken that into consideration. As inflation costs are rising and it’s not fair that a new hire makes the same amount as the ones with years of experience

The call center is very fast paced, CSR's take over 100 calls per day. Members can be rather rude and insensitive, screaming and cussing about issues the CSR's have no control over and had no hand in. Supervisors change constantly. The turn over rate is high. Metrics have to be met. You are micromanaged. The pay is low in comparison to the companies expectations. You can not recommend that an angry member speak with a supervisor so you sit and listen to them talk down to you and degrade you. Not worth the stress and anxiety!

Leadership wasn't the best. Training pretty much just threw you on the floor and management wasn't helpful for deescalation.

The culture pushes for a lot of work.

Overall company strategy is not well communicated down the ladder.