Extra Space Storage reviews

* Senior management retaliated when I reported a data breach. Management ordered me to not rock the boat and gave me an official reprimand. They then subsequently swept the whole data breach under the rug by saying it didn't exist, despite all the provided evidence. * I worked here with my wife. She suddenly ended up in urgent care and then the emergency room. She kept in constant contact with her manager to let her know. She was a hard, dedicated worker up to this point. She was fired the next day for "job abandonment". I know her emergency contact was never even contacted, which is protocol, because I am her emergency contact. * I asked about how to promote to a new role doing UX work. My manager asked me to gather info and we could talk about it. I gathered info and gave it to the manager. After 5 months and several dozen reminders, my manager told me that because "times are tough" I just needed to "keep my head down and we could discuss in a year". ......yeah. * Management constantly swooped in on teammates, Seagull style, to make immediate changes and decisions without discussing literally anything with anyone that would be impacted. * I have been in meeting where Senior management casually refers to their retail workers as "rabid, wild animals".

Be prepared to be left by yourself with no life line. DTLs and DMs are always “out of pocket” or unreachable when you need help, and when you do ask for help, you’re ignored. You’re expected to put in hard work and sweat into a thankless job. Upper management does nothing to motivate employees, and favoritism runs rampant across the company. Everyone acts like they’re in high school. Even if you do your job by the book, if you aren’t meeting the KPIs or you aren’t one of the “favorites” be prepared to be treated like so. HR is also not helpful, the company makes it hard to even speak with a rep and there’s zero consequences for anything. Customers can be as horrible as they want and be rewarded for it. They can cuss you out and assault you, but the minute they escalate to a DTL or DM, they get what they want and you’re left to pick up the pieces. They want you to value the customer who just threatened you because they want their money. Hard to feel motivated to stay at a company that doesn’t value their employees well-being or safety. Pay is also unfair across the board, there is definitely a gender-wage gap.