employer cover photo
employer logo
employer logo

Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

81% would recommend to a friend

(3,410 total reviews)
avatar

Joe Margolis

88% approve of CEO

75% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,410 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Mar 31, 2023

It's not the worst

Recommend
CEO approval
Business Outlook

Pros

Schedule is pretty consistent, and you have a fair amount of autonomy since upper management isn't physically there most of the time (store managers technically don't have any authority over assistant managers). Also the job is pretty easy once you learn all of the policies and get the sales process down. It's not hard but there can be a lot to do especially if you're at a busy location (you're a receptionist, retail manager, sales person, janitor, and facility manager all at once). If you consistently keep up with everything though you can have a lot of free time which is nice.

Cons

Pay is not good for the amount of responsibility you have (I'm getting paid just under $20/hr as an SM) and any bonuses are heavily taxed. There is definitely a gap between what different genders get paid. They also expect you to keep your wages a secret even though it's literally illegal to enforce that. Little to no overtime available. They may have you work at different stores (especially if you're an assistant manager) so it can be a long commute. Also be prepared to work alone most of the time because there's a high turnover rate and staffing is limited. They also expect you to get 10 google reviews a month which is a hassle You'll also be expected to help out other stores in your district, which is okay but "helping" often turns into doing someone else's work for them & cleaning up after them with little to no reward. Also unsurprisingly... with it being a customer service position, obviously it can be challenging dealing with customers who have little to no regard for you as a human being.

1.0
Mar 22, 2023
Recommend
CEO approval
Business Outlook

Pros

The hours are the best part of the job

Cons

Really high turn over with Assistant mangers which makes it hard to deal with the store and you really don't get help from upper management really. The pay for AMs is 13-15 a hour which is why they have high turn over and for SM its not much higher then then that and the bonus that you get really isn't anything as well . The upper management also has a lot of favoritism and there is no room to grown in the company at all what so ever

5.0
Mar 9, 2023
Recommend
CEO approval
Business Outlook

Pros

There is no limit to your growth potential in the company, the only thing that can hold you back is you. It is the best company to grow with as everyone in management and upper management will support your growth plan. They strive to do better every day, always looking at what and how they can improve for their employees as well as the customers. The support I feel from Extra Space as a whole has been pretty amazing. Extra Space Is by Far the Best Company that I have Ever Worked For.

Cons

No 2 days off in a row. AM's have no set store they have to travel around to different stores in their district. As a manager you spend most days running a 700+ unit facility with no AM to help.

Viewing 403 - 405 of 3,410 Reviews

Glassdoor has 3,460 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.