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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.1

81% would recommend to a friend

(1,089 total reviews)
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Joe Margolis

87% approve of CEO

75% positive business outlook

Reviews by job title

1K reviews

Reviews about "Compensation"

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5.0
Nov 3, 2025
Recommend
CEO approval
Business Outlook

Pros

If you love to work with people and satisfy to all their needs this is the place. Great pay, Excellent Team, Work hard and earn your bonuses. I have been here 5 years and love my job.

Cons

Trying to get delinquent tenants to pay. With hard times we are in, you have to be sympathetic yet provide excellent customer service when trying to collect debt. No one wants their personal items auctioned off.

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Extra Space Storage Response
8mo
Thank you for your review and for your five years of dedication to the team. We’re glad to hear that you enjoy the work, the pay structure, and the supportive environment. We also understand the challenges that come with working through delinquency situations, and we appreciate your commitment to balancing empathy with strong customer service.
4.0
Oct 31, 2025

Not a bad business

Recommend
CEO approval
Business Outlook

Pros

you work alone most of the time, the live on site apartment, building customer relationships, the district meetings are amazing, the benefits are pretty good

Cons

Sometimes you hardly get coverage, your looked at as just a number, it’s actually really hard to get the correct help sometimes, pay is not enough for what they expect you to do and deal with, they will fire you without proof,

5.0
Oct 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive and collaborative team environment Strong focus on customer service and operational excellence Clear training programs and opportunities to learn Leadership that genuinely values feedback and employee growth

Cons

Fast-paced environment can be challenging at times Some processes could be streamlined as the company continues to grow Hourly wages could be a little higher depending on locations and states

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Extra Space Storage Response
8mo
Thank you for sharing your positive experience! We're glad to hear that you feel supported and are enjoying our culture and training programs. Congrats on your first year with us; we're happy to have you on our team!
Viewing 55 - 57 of 1,089 Reviews

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