Used to be great... gone way downhill in the last few years
Pros
Opportunity to work at home and remotely.
Cons
So many downsides lately. The new sick time policy is a joke. As a 4 day/10 hour worker, I have to work 4 months to earn one day of sick time. Regular 8 hour workers have to work 3 months. I have never had disciplinary action for attendance in my 10 years with the company until they updated the policy. They claim the change was to help us, but it's quite obvious it was to make it harder to call out. God forbid you catch the flu and need more than a day of recovery. With record profits for the company, our executives are seeing huge pay increases, yet the lower level employees are technically making less than we used to with the rising costs of living. The technology issues are worse than ever. It takes weeks to get anything fixed and we are the ones that deal with the customers' backlash over it.