Extra Space Storage reviews

As an on site manager, sometimes you have to deal with customers when you are off for various reasons. However, this is a very small negative for a great company.

Where as the starting pay is decent the raises you get at the store level are pathetic considering the huge profits Extra Space Storage has made in recent years and the fact the store employees are the ones busting their butts making the corporate big shots rich. Now I'm a bussiness major so I understand the need for a company to increase it's revenues and profits but Extra Space goes to far as they try to nickle and dime their customers at every turn. Extra Space pushes its employees to use bait and switch tactics when renting storage units to customers. They force customers to buy storage insurance . As one customer told me sounds like ObamaCare ( where the federal government mandates that everyone buys health insurance). Extra Space also loves to jack up tenants rates . Now I understand rate increases are necessary but their increases are ridiculously high and of course it's the store employees who catch the crap from angry tenants. The computer system that Extra Space uses is outdated slow and prone to many errors which can make life hell for store employees. Technical support from The "Help" Desk is slow and useless. In a nutshell Extra Space is extremely greedy and at times unethical. Which is why I can't wait to find new employment.