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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,406 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,406 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Mar 8, 2020

Run don’t walk away from

Recommend
CEO approval
Business Outlook

Pros

One thing closed on Sundays

Cons

Most of what you do. You are expected to work by yourself pretty much all the time. The company has become a revolving door when it comes to staffing and this add to the working alone. Too goal oriented they have lost all sight of customers and only care about lining their own pockets. Understand that you will have to sell insurance, merchandise, and get (positive) google reviews, all while keeping the entire property clean, following up with delinquent customers, handling customer complaints and question, and renting units all by yourself due to lack of help. I worked for this company for 16 years the last couple of years I could count on 2 hands how many days of double staffing I had working at a site that brought in more then $60000 a month. The DM’s usually come from other company’s and have no idea how Storage works, the company wants to make it more retail but honestly is more realest like, we have strict laws that we have to follow and most times new dm’s just don’t see how they try to blur those lines. Repair and Maint. is another huge area of concern I worked at a site for over 6 years and it had flooding and wall leaking issue before I worked there and still had it when I left, these was most of the complaints that I had to deal with customers having mold it items ohh I’m sorry mildewed items as the insurance company wanted to to describe it, because mildew is not covered in the insurance that we sell. If you decide to work here o would not plan on long term at 1st you’ll be loved then you will see the true colors.

2.0
Sep 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Hours. Good home life, if you aren't expected to go to constant after hours calls

Cons

Favoritism and nepotism is how things are run. The corporate level does not care about the employees at the store level and keep cutting and cutting. How about cut at the corporate level, instead of making up positions. DM's don't manage and let DTL's run the show. This is not how it should be. Very sad to what this company has turned into. No way to advice, unless your male.

1.0
May 20, 2019

Not friendly to long-term employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, okay benefits, flexibility

Cons

Pay is below market standards and does not compensate for long-term employment. Does not benefit to stay more than 3-5 years.

Viewing 115 - 117 of 3,406 Reviews

Glassdoor has 3,456 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.