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Extra Space Storage

Engaged Employer

Extra Space Storage reviews

4.2

83% would recommend to a friend

(3,410 total reviews)
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Joe Margolis

88% approve of CEO

76% positive business outlook

Extra Space Storage has an employee rating of 4.2 out of 5 stars, based on 3,410 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Extra Space Storage employee rating is 21% above average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

1) Reasonable levels of autonomy 2) Fair pay for DM's 3) Strong company culture 4) Peer and supervisor support 5) Company vehicle and expense account 6) Access to virtually unlimited amounts of data

Cons

1) Very questionable and unfair promotion practices 2) DEI initiatives often trump performance and equal recognition 3) KPI's a strong focus, ignoring that this is a actually a property management role 4) Hiring from outside has resulted in an abundance of people managers who don't actually understand the core business 5) Lean staffing targets create challenges during holidays, rental season, or when adding new stores on short (<30 days) notice

1.0
Mar 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Closed Sundays, possibility of living on site for free(mostly), freedom to plan your day as you choose in most cases.

Cons

Significantly under paid for all the duties expected, raises are minimal at best, growth opportunities are sparse (I had them, others did not do to lack of positions to “grow” in to), significantly understaffed- while somehow telling you you are over staffed, upper management refuses to face customer complaints unless a negative review had impacted the sites/districts KPIs, no such thing as positive feedback- only negative-across the board…. My favorite…forget finding a career here to retire with unless your upper management. ESS finds reasons to get rid of people, or chase them out, if you start to push back, or make too much money. Oh and the policy book changes regularly without notice or a date stamp so good luck! Also there’s cleaning doors, pulling weeds, painting, cleaning units, washing unit walls, spraying and knocking down spiders and bees, getting rid of mice, constantly sweeping, mopping, power scrubbing floors, cleaning elevators and the tracks, picking ip trash, emptying units, cutting locks, customer complaints, renting, bank runs, conference calls, late payment calls, new opportunity calls, obtaining 12 online reviews per month….. oh by yourself because your supposed to have a co-worker with you, but there is never another person but you. Soooooo run!!!!

5.0
Mar 6, 2023

An Employer That Cares

Recommend
CEO approval
Business Outlook

Pros

I have been with Extra Space for nearly 6 years. I never thought I would be working in the storage industry but I can say it is one of the best things that has happened to me. I have worked in for a corporation before and it was not a healthy environment. I can say that Extra Space is one of the best companies I have ever worked for and one that truly cares about it's employees. I have been able to work my way up from an assistant site manager to my current position as a team lead. This shows that Extra Space stands behind their people and are willing to help them to develop a career. The growth potential is only limited to the employees. I truly enjoy that when I go home at night I do not take my work home with me and I am able to spend quality time with my family. Extra Space promotes and has as a core value the importance of work/life balance. There are many companies out there that take from their employees without caring for them. This can not be said for Extra Space. There are way more PROS working for Extra Space than CONS. As this review is already lengthy I will end it by saying that Extra Space is a fantastic place to work with upper management who care about every single one of us.

Cons

There is only one true CON I can think of and that would be having the ability to only being open a half day on Saturdays. Though the weekends are typically higher value days, there are several Saturdays were I may not even talk to someone.

Viewing 259 - 261 of 3,410 Reviews

Glassdoor has 3,460 Extra Space Storage reviews submitted anonymously by Extra Space Storage employees. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage is right for you.