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      FIS

      Engaged Employer

      FIS Client Services Manager reviews

      2.5

      59% would recommend to a friend

      (16 total reviews)
      avatar

      Stephanie Ferris

      37% approve of CEO

      59% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      3.2

      Compensation and benefits

      3.0

      Work/Life balance

      2.7

      Senior management

      2.6

      Career opportunities

      2.4

      Culture & values

      Client Service Manager employees have rated FIS with 2.5 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Client Service Manager professionals have an average working experience there. FIS is rated 33% below average by Client Service Manager professionals compared to other employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      16 reviews
      2.0
      Apr 4, 2022

      Ok place

      Client services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ok benefits, nice people, remote work opportunities

      Cons

      Lack of real career mobility

      4.0
      Oct 29, 2021

      Margins before everything else

      Client services manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had great colleagues with whom I shared genuine comradeship. My managers were also decent and encouraging. Personally I was given a lot of opportunity for fast progression and went from intern to manager in a couple of year. However this feels like an exceptional thing due to the turnover of employees and the lack of offshore centres at the time. I don't think its something you can expect were you join now in London.

      Cons

      Too much focus on growing margins by cost-cutting, offshoring. Not enough investment in products which means most are losing market share over time and brand value is decreasing. The integrations between products is weak. The mid-level management has almost no control over level of investment in their products and it feels like they are just managing a decline / treading water. As a result the most competent and ambitious individuals move on fairly quickly.

      avatar
      FIS Response
      4y
      Thank you for your candid feedback. We are glad to hear that you appreciate the camaraderie and career growth achieved during your time at FIS. Since you are no longer an active FIS colleague, we can’t get more details on your feedback with regards to the cons you have mentioned but we wish you the best of luck.
      Viewing 7 - 9 of 16 Reviews
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      Glassdoor has 15,178 FIS reviews submitted anonymously by FIS employees. Read employee reviews and ratings on Glassdoor to decide if FIS is right for you.