Extremely lacking and needlessly stressful.
Pros
The pay is decent compared to most jobs in the area. I was extremely happy to be hired on at 11.00 per hour. However, once I began working I realized the pay can hardly compensate for the job itself. The hours were awful and based on a "bidding system." As a new hire, I was stuck with my original shift (working until 11pm) for several months. Overtime became incessant due to the constant firing of employees - usually for ridiculous reasons. There was no sense of appreciation towards employees. The benefits package is fair - the vision and dental especially but since the change in policies for medical happened at the beginning of this year, I dropped my insurance "coverage" because it didn't seem to "cover" anything.
Cons
Hours are pretty dismal unless you happen to get a good shift. I believe new hires are now being signed in at 9.00 an hour which is incredibly low for the call center industry. Insurance benefits have declined. Management seems scatter-brained and doesn't seem to be helpful at all. The department itself is slowly wilting away as more and more people quit or are fired at a whim of management and HR. Very strict rules regarding food and beverages at your desk, attendance (which is understandable). The mood of the company itself is extremely condescending. They seem to talk down to you simply because you work in a call center.
