Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      FIS

      Engaged Employer

      FIS reviews

      3.4

      58% would recommend to a friend

      (13,333 total reviews)
      avatar

      Stephanie Ferris

      50% approve of CEO

      46% positive business outlook

      Ratings by demographic groups

      FIS has an employee rating of 3.4 out of 5 stars, based on 13,333 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FIS employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      13K reviews
      2.0
      Oct 28, 2011

      I wish we had remained Metavante!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      At least they are keeping the tradition of supporting the arts in the Milwaukee Community. Performing Arts Center gave them place of honor as supporter of UPAF (United Performing Arts Fund)

      Cons

      Too much stick and not enough carrot! Too much emphasis on AHT--that is average handling time-or as I call it- Almighty handling time. Many callers have special needs--the other day I had a caller who sounded like she had throat cancer. She needed to have her card replaced and sent to a new address. It took over eight minutes, over three time the aht alotted of 160 seconds, for me to ascertain that I had her new address correctly spelled. With this policy in effect, instead of creating a proverbial "Milkshake Moment," as described by Steven S. Little, it's sour milk for for both customer and CSR!

      3.0
      Oct 10, 2011

      Read this first!!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      work balance, people are friendly

      Cons

      Major headcount reduction in a single day, This caused a domino effect & more people are leaving or looking for the jobs, lack of goals and clarity from management as to whats gonna happen to this division, Lot of fear in existing employees and most are looking to quit. Beware if you are thinking of this place as your next career destination as many new open positions are open in Waltham, MA since many quit due to ongoing fear and uncertainity.

      2.0
      Oct 6, 2011

      Thanks for all the money

      Programmer analyst specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management in my department is good. They do their best to accommodate employees and try to make FIS a reasonable place to work

      Cons

      For years - there have been no employee bonuses, cut backs in benefits - promotion freezes, pay freezes. What raises that have occurred have been very small. Management keeps telling the work force about how great the company is doing and how it is all because of the employees. The employees get nothing, while senior management gets millions of dollars in compensation.

      Viewing 334 - 336 of 13,333 Reviews
      Related searches: FIS jobs | FIS salaries | FIS benefits | FIS interviews | FIS conversations
      ReviewsFIS reviews

      Glassdoor has 15,136 FIS reviews submitted anonymously by FIS employees. Read employee reviews and ratings on Glassdoor to decide if FIS is right for you.