Ferguson reviews

RTO Management detrimental to moral Pay not high enough for cost of living

Not really a team environment in the inside sales "pit". VERY fast paced, taking new calls pretty much every 15 seconds with not a lot of time to follow up. In most cases, your task is not resolved when the phone call ends, there is almost always follow up required with virtually no time to do so because you get a new call within 15 seconds of hanging up. Managers in the sales pit micro manage- you have to review 3-4 phone calls with them every month. They spend hours listening to recordings of your phone calls to critique, yet offer very little support with he heavy work load. My performance for the calls was always praised, but it is still frustrating to be drowning in the work load and instead of them offering support for new issues they are rehashing old phone calls and critiquing. Very male dominated and not a lot of backup from male counter parts, so you need thick skin... And no, this is not just an industry problem, I work elsewhere in an adjacent industry and do not face the same issues I faced there. From customers or coworkers.